Frequently Asked Questions
Everything you need to know about your Windhorse gear and orders.
How long does shipping take for Windhorse equipment?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their gear sooner.
What is your return policy for sports apparel and gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain base layers and protective gear cannot be returned once opened.
How do I determine the right size for my athletic wear?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable athletic fit.
Do you offer a warranty on high-performance equipment?
Yes, all Windhorse hardware and equipment come with a 1-year limited warranty against manufacturing defects. This does not cover standard wear and tear from regular use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.